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2 months ago
About Toll Group
Toll Group is a leading logistics and transportation company that provides a range of services to support the movement of goods and people around the world. With a history spanning over 130 years, we have a strong reputation for delivering high-quality services to our customers.
The Opportunity
We are seeking a skilled and experienced Case Manager to join our Government & Defence team in Brisbane. As a Case Manager, you will play a critical role in assisting with the relocation of Australian Defence Force (ADF) members and their families across Australia.
Key Responsibilities
- Develop and maintain effective relationships with customers to ensure a high-quality relocation experience.
- Liaise with third-party providers to complete bookings and arrangements associated with the relocation process.
- Administer Defence relocation policy and entitlements to ensure benefits and entitlements are in accordance with policy and customer key performance indicators.
- Deliver a high-quality end-to-end relocation experience to relocating ADF members and their families through world-class case management, policy compliance, advocacy, and escalation resolution.
- Manage customer expectations to ensure a smooth relocation process.
- Liaise with internal and external stakeholders to ensure contractual obligations are met and agreed service standards are achieved.
About You
- Case management experience in a similar role would be advantageous.
- Strong experience working in customer service and logistics industries.
- Ability to interpret policy and legislation.
- Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders.
- Strong attention to detail and time management skills.
- Proficiency in Microsoft applications.
- Australian citizenship or permanent residency.
Why Join Us
- Hybrid work arrangements available after probation period.
- Vibrant office in Brisbane with access to public transport and amenities.
- Competitive salary and benefits package.
- Career development and advancement opportunities.
- Collaborative and supportive team culture.
- Make a meaningful impact and contribute to the success of the organization.
