Relocation Specialist

3 weeks ago

Brisbane, Queensland, Australia Toll Transport Pty Ltd Full time

About Toll Group

We are a leading logistics company that provides specialized services to government and defense organizations. Our team of experts is dedicated to delivering high-quality relocation solutions to our clients.

The Opportunity

We are seeking a skilled Case Manager to join our Government & Defence team in Brisbane. As a Case Manager, you will play a crucial role in supporting relocation initiatives by being the single point of contact for Australian Defence Force (ADF) Members & their families during their relocation across Australia.

Your responsibilities will include:

  • Delivering a high-quality end-to-end relocation experience to your relocating ADF members and their families through world-class case management, policy compliance, advocacy, and escalation resolution.
  • Expectation management ensuring Members and their families understand service scope and the relocation life cycle.
  • Proactive and technically competent administration of Defence relocation policy & entitlements ensuring benefits and entitlements are in accordance with policy and client key performance indicators.
  • Responding to routine telephone and email enquiries.

About you:

  • Case management experience in a similar role would be advantageous (i.e., global mobility, assignment management, insurance, or travel).
  • The ability to interpret policy and legislation.
  • Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders.
  • Strong attention to detail & time management skills.
  • Proficiency in all Microsoft applications.
  • Mandatory: Must be an Australian Citizen or Permanent Resident.

Benefits:

  • Flexible work options available.
  • Supportive team environment.
  • Full training provided.
  • Office location: Anne St Brisbane - close to public transport.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine, and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive, and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders, and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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