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Position Overview
We are seeking a skilled and experienced relief management couple who are dedicated to customer satisfaction, possess a strong business acumen, and are enthusiastic about engaging with guests and the local community to create outstanding visitor experiences.
The Relief Management Couple will be actively involved in various operational tasks, including cleaning, housekeeping, and grounds upkeep. They should be committed to environmental stewardship and cultural preservation while ensuring a premier guest experience in alignment with the Park Managers.
Key Responsibilities
- Oversee all operational aspects and guest satisfaction
- Maintain a proactive and positive approach to challenges
- Demonstrate problem-solving skills in a dynamic environment
- Lead and manage a small team effectively
A robust support network from our Australian-based office and local management teams is available to assist our park managers with all facets of workplace health and safety, holiday park regulations, IT, and human resources, allowing them to concentrate on providing exceptional guest experiences.
Candidate Requirements
- Energetic and enthusiastic hands-on approach
- Demonstrated experience in a comparable role
- Exceptional customer service skills
- Familiarity with computerized booking systems and proficient computer skills
- Willingness to learn and implement our operational systems
- Strong communication, organizational, administrative, and management abilities
- Proven capability to engage with stakeholders professionally
- Availability to work a flexible schedule, including weekends, public holidays, early mornings, and evenings. Relief management teams typically operate on a 2 or 4-day rotation across various venues.
- Possession of a personal motorhome or camper for onsite accommodation