Telecommunication Field Expert

2 days ago


Melbourne, Victoria, Australia Rubix Solutions Full time
About the Role

We are seeking a dedicated and experienced Telecommunication Field Technician to join our team at Rubix Solutions. This full-time permanent role is based in Melbourne, Victoria, and Hobart, Tasmania.

This position involves handling day-to-day tasks involved in network activation and service assurance for NBN services at customer premises. Reporting to the Field Supervisor, you will be responsible for collaborating with the operations team to meet contractual KPIs, delivering outstanding customer service, and working closely with the Field Supervisor to ensure prompt resolution of issues.

Key Responsibilities:
  • Collaborate with the operations team to meet contractual KPIs
  • Deliver exceptional customer service
  • Work closely with the Field Supervisor to ensure prompt resolution of issues
  • Install aerial fibre and copper within the power corridor
  • Perform NBN installations and activations at customer premises
  • Conduct basic fault testing and diagnostics within the NBN network
  • Support and mentor trainees as part of our Traineeship Program
  • Conduct site audits and ensure client expectations are met
About You

The ideal candidate will have solid experience working on NBN technologies, particularly at customer premises, and possess strong communication and stakeholder management skills.

You will need to have:

  • Experience in the telecommunications industry, with a Certificate III in Telecommunications (or equivalent)
  • In-depth knowledge of FTTN & FTTP technologies
  • A proven track record of delivering excellent customer service
  • NBN Enable certification
  • Expertise in cabling at customer premises
  • Skills in basic fault diagnosis within the NBN network
  • Accreditation for aerial fibre and copper installations
  • A commitment to high-quality workmanship with no defects
  • Adherence to productivity, safety, and quality standards
  • A proactive approach to identifying and addressing potential hazards, ensuring a safe work environment

This role offers a competitive salary of $85,000 - $110,000 per annum, depending on experience, plus additional benefits such as professional development opportunities and the chance to become a mentor through our Traineeship Program.



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