Network Support Engineer Intern

2 weeks ago

Sydney, New South Wales, Australia Cisco Full time
Network Support Engineer Internship Opportunity

Cisco Meraki is seeking a highly motivated and detail-oriented Network Support Engineer Intern to join our team. As a Network Support Engineer Intern, you will be responsible for providing top-notch support to our customers and partners, troubleshooting complex network issues, and collaborating with our engineering team to resolve critical escalated issues.

Responsibilities
  • Diagnose and troubleshoot wireless, security, switching, phone, and other network-related issues reported by Cisco Meraki customers and partners
  • Own each networking issue through the process from initial creation to resolution
  • Collaborate with other Support team members to fix network outages, misconfigurations, and complex networking issues of customers' devices
  • Read and analyze packet capture using Wireshark
  • Work with Engineering and Management to diagnose and resolve critical escalated issues
  • Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles
  • Stay up to date on Meraki features and technology by attending lunch and learns, participating in Engineering and Product team communication, and keeping up with enterprise and cloud networking trends
Qualifications
  • Thorough comprehension of fundamental networking protocols, including TCP, STP, ARP, Ethernet, OSPF, etc.
  • Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and wireless networks
  • Previous internship and/or work experience or volunteer work in a network lab environment helpful
  • Outstanding English language written and verbal communication skills and comprehension
  • An eagerness to learn from others and be a team player
  • Passionate about networking, IT, and helping people
  • Working towards or have a B.S. in Computer Networking, Information Technology, or a related discipline

Cisco Meraki is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.

Cisco Meraki is committed to creating an inclusive and diverse work environment where everyone feels valued and empowered to contribute their best work.

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