Network Support Engineer Intern
4 weeks ago
Cisco Meraki is seeking a highly motivated and detail-oriented Network Support Engineer Intern to join our Support team. As a Network Support Engineer, you will be responsible for troubleshooting and resolving complex network-related issues reported by our customers and partners.
Responsibilities- Diagnose and troubleshoot wireless, security, switching, phone, and other network-related issues
- Collaborate with other Support team members to resolve network outages and misconfigurations
- Read and analyze packet capture using Wireshark
- Work with Engineering and Management to diagnose and resolve critical escalated issues
- Contribute to the development of Knowledge Base articles
- Thorough understanding of fundamental networking protocols
- Hands-on experience with network technologies, including firewalls, content filters, routing/switching, VLANs, and wireless networks
- Excellent English language written and verbal communication skills
- Ability to work in a team environment and be a team player
- Passion for networking, IT, and helping others
Cisco Meraki is a leader in cloud-managed IT, connecting passionate people to their mission by simplifying the digital workplace. Our team is dedicated to providing quality support to our global customer and partner base, ensuring their network infrastructures run seamlessly and effectively.
We're committed to creating an inclusive and diverse work environment that fosters growth, purpose, and belonging for all employees. If you're passionate about networking, IT, and helping others, we encourage you to apply for this exciting opportunity.
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