Logistics Delivery Coordinator

3 weeks ago

Melbourne, Victoria, Australia Viva Energy Australia Full time

A career with Viva Energy Australia is a chance to be part of a dynamic team committed to supporting our evolving energy needs and helping to build a secure and sustainable energy future.

Our energy helps people reach their destinations, fuels industries, support local businesses and communities. We are proud of the role we play in the local economies where we operate and supporting Australia's energy security.

Our future plans will support a transition to sustainable, lower carbon energy solutions. At the heart of our plans is people power. People who want to be part of the change and the solution. People who want to make a difference to ensure our customers, communities, environment and the planet thrive today as well as tomorrow.

About the role:

The Logistics Delivery Coordinator is responsible for executing and optimising the safe delivery of fuel to our retail and commercial customer network. The team provides 24/7 support to our internal and external stakeholders, primarily our carriers and their drivers and key customers. To be successful in this role, you will embrace a culture of learning and knowledge sharing and have a commitment to your own safety while caring about the wellbeing of others.

Responsibilities:

  • Manage incoming requests, via phone and email, related to the safe loading and delivery of fuel to our customers
  • Process changes to the plan when unforeseen issues arise due to vehicle breakdowns, traffic delays, product supply issues etc
  • Ensure all relevant data such as dips, densities, tank status, terminal and site outages are captured accurately
  • Provide excellent customer service through the timely and accurate resolution of all queries
  • Work closely with our planning team to ensure the most efficient use of the available fleet, focussing on the balancing of customer service versus cost
  • Be committed to safety and willing to intervene if necessary

About you:

  • Previous experience in transport or customer service
  • Relevant road transport logistics or supply chain experience advantageous, but not essential
  • Good computer literacy, including the use of Microsoft Office
  • Proficient problem solving skills and an ability to think laterally to achieve favourable outcomes for our customers
  • Well-developed communication skills, including written, verbal and listening skills to ensure clear and accurate communication with both internal and external stakeholders
  • High attention to detail and ability to enter information accurately
  • Ability to maintain a positive attitude, especially when managing varying priorities under time pressure
  • Equally comfortable working as part of a team or independently

A range of benefits to help you to Grow, Belong and Thrive

  • Challenging roles and meaningful work to help you grow your career
  • A leading approach to flexible working
  • Access to a range of best in class wellness initiatives
  • Celebrate you with an extra day of leave for your birthday
  • Generous and flexible parental leave - accrue full time super until your child turns five
  • A competitive package including performance incentives
  • 25% fuel discount
  • We pay your permanent and total disability and death cover insurance

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