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2 weeks ago
The Department Head is a vital role within our organization, responsible for driving sales and profit goals by establishing effective plans to deliver exceptional customer experiences. Their primary focus is on leading their department to meet and exceed targets while fostering a positive team environment.
Key Responsibilities:
- Analyzing and tracking sales and profit key performance indicators (KPIs) for their department and collaborating with visual merchandisers to maximize sales potential.
- Driving the Hello Member program in line with country objectives.
- Maintaining high standards of quality and customer experience throughout their department, utilizing the Customer Experience Tool for feedback and improvement.
- Working closely with their visual team to implement commercial strategies outlined in the Commercial Handbook.
- Evaluating and managing team performance, providing regular feedback, conducting performance development reviews, and creating tailored development plans to enhance skills and abilities.
- Cultivating a talent pipeline within their department to support business growth and store requirements.
Qualifications:
- A forward-thinking leader who thrives in a fast-paced retail environment, demonstrating a passion for coaching and developing teams.
- A strong desire to learn and grow, with a willingness to share knowledge and expertise with colleagues.
- A commercial mindset and ability to delegate effectively, recognizing the importance of empowering team members for success.
- Excellent communication and interpersonal skills, with the ability to foster positive relationships with colleagues and customers alike.
