Client Relationship Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeResponsibilities Full time $100,000 - $120,000

**Account Management Role:**

As an Operations Account Manager, you will play a pivotal role in our Employee Share Plans team. Based in our Yarra Falls office, this position offers a unique opportunity to leverage your skills and experience.

**Key Responsibilities:

  • Manage overall operational responsibility of client portfolios with diligence and precision.
  • Monitor and prioritize client requests effectively, ensuring high service levels and satisfaction.
  • Develop in-depth technical understanding of system processes and serve as a Subject Matter Expert for clients, plans, products, and procedures.
  • Provide first-level escalation support for client and internal stakeholders.
  • Collaborate closely with Senior Management to ensure the operational health of client portfolios.
  • Act as primary interface between clients and service delivery teams, handling regular and ad-hoc requests efficiently.
  • Host and lead regular client meetings to review service/project delivery status and event planning.

**Requirements:**

  • Previous experience in customer service or relationship management is essential.
  • Excellent verbal and written communication skills are necessary for effective communication across all levels.
  • Able to build detailed understanding of assigned clients and foster close partnering relationships.
  • Capable of influencing and managing senior stakeholders (internal and external).
  • Strong negotiation skills and solution-oriented approach with attention to detail.
  • Able to plan and meet multiple deadlines within fast-paced, high-pressure environments.
  • Ability to develop technical skills and identify/solve problems effectively.

**What We Offer:**

We provide flexible work arrangements to balance work and lifestyle. Our health and wellbeing rewards can be tailored to support you and your family. You'll also have the opportunity to invest in our business by setting aside salary to purchase shares, and receive a company contribution as well.

  • Workplace Services Manager

    7 days ago

    Melbourne, Victoria, Australia Relationship Matters Full time

    About the roleWe seek a self-motivated, client focused Manager to provide business development, account management, program oversight and direct service delivery to new and existing clients. In collaboration with the Counselling Team, you will develop and promote Relationship Matters' Workplace Services, EAP, and consulting, coaching and training...

  • Client Relationship Manager

    6 days ago

    Melbourne, Victoria, Australia beBeeClientRelationshipManager Full time $95,000 - $110,000

    Job Title: Client Relationship ManagerThis is a dynamic role that requires you to work closely with clients to deliver high-quality projects. As a Client Relationship Manager, your main goal will be to establish and maintain strong relationships with clients, ensuring their needs are met and exceeded.

  • Client Relationship Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeServiceDelivery Full time $40,000 - $135,701

    Service Delivery ExpertThis role involves managing key client relationships to ensure high-quality service delivery. The ideal candidate will be skilled in relationship management, able to effectively communicate with clients and deliver services that meet their needs.ResponsibilitiesManage client relationships to ensure satisfaction and retentionDeliver...

  • Client Relationship Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeRelationship Full time $100,000 - $140,000

    Job TitleWe are seeking an experienced Client Relationship Manager to join our team. This role will involve building and maintaining strong relationships with high-value clients, providing them with tailored solutions to overcome trading challenges.Fostering long-term relationships through various channels with clients to impact their longevity at volume...

  • Client Relationship Manager

    2 weeks ago

    Melbourne, Victoria, Australia Hsbc Full time

    Some career choices have more impact than others.At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth,...

  • Client Relationship Manager

    2 weeks ago

    Melbourne, Victoria, Australia Australian Unity Full time

    **Y**our New Role Looks Like This**:Our Client Relationship Managers are responsible for supporting clients that don't have capacity to manage their own financial and legal affairs (financial administration) or personal injury compensation award. Client Relationship Managers work with these clients to understand their individual needs and circle of support...

  • Client Relationship Manager

    7 days ago

    Melbourne, Victoria, Australia Aurex Group Limited Full time

    Build and nurture strong client relationships- National Soft Services provider- Act as the primary point of contact**Company Overview**:Our client is a National Soft Services company, dedicated to delivering excellent facility management and soft service solutions to their clients. With a commitment to innovation and client satisfaction, they are currently...

  • Client Relationship Manager

    6 days ago

    Melbourne, Victoria, Australia beBeeAccount Full time $90,000 - $120,000

    Job Title: Client Relationship ManagerWe are seeking a skilled Client Relationship Manager to join our team. The ideal candidate will have a proven track record of success in consultative sales, excellent communication skills, and the ability to build strong relationships with clients.About the Role:The Client Relationship Manager will be responsible for...

  • Client Relationship Manager

    7 days ago

    Melbourne, Victoria, Australia Australian Unity Full time

    **What Makes Us, Us**Established in 1840, we're Australia's first member-owned wellbeing company, delivering health, wealth and care services to more than 700,000 Australians. Today, while we've grown to a company of more than 7000 employees, our focus remains the same as it was 180 years ago — to deliver Real Wellbeing for our customers, members and the...

  • Client Relationship Manager

    2 weeks ago

    Melbourne, Victoria, Australia Link Group Full time

    **Overview**The role of a Client Relationship Manager (CRM) is to deliver against Link Market Services Limited's (Link) client objectives of understanding, anticipating and managing the needs and expectations of our employee share plans clients to ensure maximum revenue potential and develop and maintain strong relationships with clients.CRMs are ultimately...