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Head of Clinical Excellence
2 weeks ago
About the Role
">We're seeking an accomplished leader to drive our Clinical Services division. As Head of Clinical Excellence, you'll play a pivotal role in shaping the future of healthcare delivery, ensuring every patient interaction is safe, compliant, and scalable.
">Your primary focus will be on building and evolving our clinical operations, embedding governance and compliance into product, commercial, and operational design. You'll lead a team of experts in Training, Compliance & Quality, Risk & Governance, and Nursing, with oversight of Medical Directors.
">Critical to your success will be your ability to partner closely with our Founders, addressing immediate operational priorities while driving long-term strategic growth. You'll also oversee day-to-day execution across all programs, translating clinical standards into efficient, repeatable operations.
">Key Responsibilities
">- ">
- Strengthen today, scale for tomorrow - set direction and drive accountability, addressing immediate operational priorities while evolving systems and workflows that support proactive health services at scale.">
- Clinical Service Delivery - Oversee day-to-day execution across all programs, translating clinical standards into efficient, repeatable operations.">
- Risk & Compliance - oversee the evolution of governance frameworks, build trusted regulator relationships (AHPRA, TGA, state health), and oversee the team that manages audits, incident management, and accreditation.">
- Onboarding & Training - guide the Training team to design and deliver programs that shorten ramp time, strengthen compliance, and equip clinicians to thrive from day one.">
- Workforce Management - Oversee workforce planning and scheduling, ensuring optimal coverage, Medical Director utilisation, and service quality.">
- Systems & Data - Direct the development and assist in the building of scalable workflows and automation, ensuring clinical data is accurate, reliable, and actionable.">
- Operational Governance - Drive reporting rhythms and KPIs that create clarity, accountability, and disciplined execution across the Clinical Organisation.">
What We're Looking For
">We need a seasoned leader who has scaled clinical or operational teams in complex, regulated, or health-tech environments. Your expertise should include:
">- ">
- Leadership of leaders - you've scaled clinical or operational teams in complex, regulated, or health-tech environments.">
- Clinical & commercial acumen - you balance patient safety with scalable, sustainable business models.">
- Risk & compliance expertise - credible with regulators, proactive in anticipating and mitigating risks.">
- Systems thinker - you design processes that connect across departments and scale with growth.">
- Calm in complexity - you bring clarity to ambiguous, high-pressure situations.">
What You'll Achieve
">In your first 6 months, you'll:
">- ">
- Be the face of Clinical with regulators: establish trusted relationships with AHPRA, TGA, and State Health.">
- Strengthen governance foundations: close out existing regulator matters while evolving systems to prevent recurrence.">
- Optimise workforce coverage: take ownership of scheduling and Medical Director planning.">
- Drive operational rhythm: introduce reporting and cadences that keep the team aligned and accountable.">
- Shift Clinical from reactive proactive: embedding compliance and governance into Fresh's products and services across our new and emerging proactive health domains.">
Why Work With Us
">You'll have the opportunity to join a dynamic team dedicated to revolutionising healthcare delivery. Our remote-first culture offers flexibility, and our impact-driven mission means you'll be working towards something truly meaningful.
