Community Engagement Specialist for Home Care Services

7 days ago


Australia beBeeEngagement Full time $60,000 - $80,000

About the Role

We are seeking a skilled Community Engagement Specialist to join our team in providing exceptional in-home care and support services to clients across Perth's South-Eastern Suburbs. This is an exciting opportunity to grow our client base by establishing strong relationships with healthcare providers, community organisations, and other referral sources.

Key Responsibilities:

  • Proactively engage with GP clinics, hospitals, and healthcare providers to generate referrals and grow our client intake.
  • Build and maintain relationships with community organisations, businesses, and service providers to develop a reliable referral network.
  • Oversee the onboarding process for new Home Care Package clients, ensuring a smooth transition into our care services.
  • Work closely with the Manager of Strategic Growth and the Home Care Team to screen and engage clients accessing Home Care, Department of Health, and aged care-funded programs.
  • Liaise with Client Liaison Officers to ensure efficient handover of client information and documentation before intake.
  • Monitor the My Aged Care Provider Portal and engage with CHSP clients approved for Home Care Packages.
  • Represent our organisation at aged care expos, events, and promotional activities.
  • Undertake additional duties as required by Management.

Requirements:

  • Proven experience in community engagement, networking, marketing, outreach, or sales roles, preferably within the aged care or healthcare sectors.
  • Strong relationship management skills, with the ability to build networks and grow referral sources from healthcare providers.
  • Excellent communication skills (written and verbal), with a client-focused mindset.
  • Ability to work autonomously and manage multiple priorities effectively.
  • Knowledge of Case Management principles, Home Care Package Guidelines, and funding bodies.
  • Excellent verbal and written communication skills and strong computer skills, with experience using client database systems.
  • Current National Police Check.
  • Full Driver's License.
  • Right to work in Australia.

Preferred Skills:

  • Certificate III in business, administration, marketing, or customer service.


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