Customer Experience Advisor

1 week ago

Perth, Western Australia beBeeCustomerService Full time $80,000 - $100,000

About this role

This is a unique opportunity to contribute to the delivery of an exceptional customer experience within our care home. As a Customer Service Consultant, you will be responsible for ensuring that all internal and external stakeholders receive a warm, welcoming, and informative introduction to the home.

Key aspects of the role include coordinating admissions, welcome, and settling-in processes, as well as supporting the care home employee experience through rostering, recruitment activities, onboarding, and induction of new starters. You will also manage employee leave and ensure a smooth transition for residents and their loved ones.

What we are looking for

  • A Certificate IV in Business Administration or relevant skills training would be advantageous.
  • Previous experience in rostering and the use of Kronos or payroll systems would be beneficial.
  • Well-developed administrative skills, including verbal and written communication skills, interpersonal skills, and time management and organisational skills.

Benefits

We offer a supportive and inclusive work environment, with opportunities for professional growth and development. Our employees are valued and respected, and we provide comprehensive computer knowledge and Microsoft Office skills training.

How to apply

If you are passionate about delivering exceptional customer service and have the required skills and qualifications, please submit your application. We look forward to hearing from you.

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