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Caseload Contract Officer

2 months ago

Mackay, Queensland, Australia CPL Full time
Caseload Contract Officer Job Description

CPL is seeking a highly skilled and motivated Caseload Contract Officer to join our team in Mackay. As a key member of our team, you will play a critical role in supporting individuals with disabilities to achieve their employment goals.

Key Responsibilities:
  • Administer and maintain accurate documentation and records to meet contractual and legislative requirements.
  • Ensure compliance with Disability Employment Services (DES) contracts and guidelines.
  • Monitor and review program targets on a quarterly basis to ensure successful outcomes.
  • Maintain knowledge of current DES procedures and guidelines.
  • Ensure evidence for claims is accurately documented and submitted.
  • Maintain evidence of mutual obligation requirements from clients.
  • Work collaboratively with internal and external stakeholders to achieve successful outcomes.
Selection Criteria:
  • Demonstrated administration and systems reporting experience.
  • 'Can do' attitude and ability to thrive in a dynamic environment.
  • Strong communication and interpersonal skills.
  • Ability to consult, negotiate, and problem-solve.
  • Experience working with KPIs.
  • Ability to build key partnerships with internal and external stakeholders.
  • A valid C class driving license.
  • Blue card and NDIS Worker Screening Clearance.
Benefits:
  • Competitive salary + tax savings.
  • 17.5% Leave loading.
  • Join a supportive and friendly team.
  • Professional development opportunities.
  • Values-based organisation with clear vision and commitment to clients.

CPL is a non-profit organisation providing vital support and services to children and adults with disabilities and aged care in Queensland and northern New South Wales. We employ approximately 3000 people who share our values.