Voice of the Customer Experience Lead

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $100,000 - $140,000
About Us

We're seeking a strategic and insights-driven Voice of the Customer Manager to own the customer feedback loop across Australia and New Zealand.

This role plays a critical part in ensuring we listen, respond to, and innovate based on the voices of our customers, delivery partners, and merchants.

Key Responsibilities
  • Design and implement a unified Voice of the Customer strategy across inbound and outbound channels.
  • Develop a single source of truth for customer insights reporting, aligning data to customer lifecycle and business impact.
  • Work with cross-functional teams to transform feedback into actionable outcomes and improvement projects.

Required skills include 6+ years of experience in customer insights, customer experience strategy, or related roles in dynamic, matrixed environments. We're looking for someone who can influence teams and turn insight into business outcomes.

This is a hybrid role with 3 days in-office and 2 days remote. We offer comprehensive benefits and perks to support employees' happiness, healthiness, and overall well-being.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities.

Benefits
  • Comprehensive benefits package
  • Hybrid work environment
  • Ongoing professional development opportunities
Requirements
  • Strategic thinking and problem-solving skills
  • Cross-functional collaboration and communication skills
  • Experience with qualitative and quantitative data analysis
What We Offer

We're a forward-thinking organization that values innovation, diversity, and inclusion. If you're passionate about making a difference in the lives of our customers and stakeholders, we'd love to hear from you

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