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Experience Manager

1 week ago

City of Kingston, Australia DTiQ Full time
About Us

We're DTiQ, the world's leading provider of intelligent video-based surveillance and loss prevention services. Our 20-year track record speaks for itself, with over 8 million consumer experiences enhanced daily.

Our client roster includes esteemed brands like Burger King, KFC, and McDonald's. If you're passionate about technology, loss prevention, or hospitality, we'd love to welcome you to our team.

The Opportunity

We're on the hunt for a seasoned CXM with QSR industry expertise to optimize customer engagement and satisfaction. As a key member of our team, you'll develop and implement customer experience strategies that yield tangible results.

The ideal candidate will excel at building lasting relationships with clients, driving growth through effective communication, and providing actionable insights to inform business decisions.

Your Key Responsibilities

  • Spearhead the development of customer-centric processes and initiatives.
  • Work closely with cross-functional teams to drive customer success.
  • Maintain open communication channels with clients, ensuring their needs are met and expectations exceeded.
  • Develop strategic partnerships with key stakeholders to drive mutual growth.
  • Prioritize and manage competing demands to meet deadlines and deliver results.
  • Contribute to the development of innovative solutions that enhance the customer experience.