Cloud Operations Engineer

Job Title:

Senior Cloud Operations Engineer

We are looking for an experienced Senior Cloud Operations Engineer to join our Information Systems (IS) team. As a senior technologist with a passion for Linux, you will have the opportunity to build a career with us and drive the success of those who use our products.

The IS team at Canonical supports and maintains all of our IT production services, which are used by over 60 million users. We do this by utilizing the best of open source infrastructure as code software, software development practices such as CI/CD pipelines, and our leading products for software operation automation.

As a Senior SRE & Gitops engineer, you will be in a unique position to drive operations automation to the next level, both in our private clouds and public clouds. You will improve our products and the open-source technologies they're based on by providing critical feedback to developers on how their products operate at scale.

This is a key role in our organization, and you will work closely with globally distributed engineering, operations, and support peers. You will be responsible for driving the development of automation, Gitops in your team as an embedded tech lead, closely collaborating with the IS architect to align your solutions with the IS architecture vision, designing and architecting services that IS can offer to the organization as products, applying your experience of IaC to develop infrastructure as code practice within IS by constantly increasing automation and improving IaC processes, automating software operations for re-usability and consistency across private and public clouds, taking into consideration the complexities of distributed systems, maintaining operational responsibility for all of our core services, networks, and infrastructure, developing skills in troubleshooting, capacity planning, and performance investigation, setting up, maintaining and using observability tools such as Prometheus, Grafana, and Elasticsearch, design, implement and maintain monitoring and alerting for various systems and services, providing assistance and working with globally distributed engineering, operations, and support peers, being given uninterrupted development time to focus on larger projects and automation of manual tasks, sharing your experience, know-how and best practices with other team members in design sessions, mentorship and 'doing work together', carrying final responsibility for time-critical escalations.

To succeed in this role, you will need to have:

1. A modern view on hosting architecture, driven by infrastructure as code across both private and public clouds.
2. A product mindset thriving to develop products rather than solutions.
3. Python software development experience, with large projects.
4. Experience working with Kubernetes or other container orchestration systems.
5. Proven exposure to manage and deploy cloud infrastructure with code.
6. Practical knowledge of Linux networking, routing, and firewalls.
7. Affinity with various forms of Linux storage, from Ceph to Databases.
8. Hands-on experience administering enterprise Linux servers.
9. Extensive knowledge of cloud computing concepts and technologies.
10. Bachelor's degree or greater, preferably in computer science or related engineering field.
11. Able to communicate clearly and effectively in English over email, chat, video or voice calls and in-person.
12. Motivated and able to troubleshoot from kernel to web, and willing to ask others when appropriate.
13. A willingness to be flexible and able to learn new things quickly.
14. Be inspired by the needs of fast-changing environments.
15. Happy to work within distributed teams.
16. Be passionate and familiarized about open-source, especially Ubuntu or Debian.

As a member of our team, you will enjoy a range of benefits including:

• Distributed work environment with twice-yearly team sprints in person.
• Personal learning and development budget of USD 2000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Team Member Assistance Program & Wellness Platform.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass and travel upgrades for long-haul company events.

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do.