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Helping Hands Representative

3 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $45,000 - $70,000

**Customer Experience Champion**

Job Summary:

  • We are seeking a passionate and skilled professional to deliver exceptional customer service and resolve inquiries in a timely and professional manner.

Key Responsibilities:

  • Support the Customer Service Team in delivering outstanding service to domestic and business-to-business customers.
  • Develop expertise in product knowledge, processes, systems, and customer interactions.
  • Timely and accurate processing of sales orders through multiple channels.
  • Respond to all enquiries and achieve first contact resolution.
  • Build strong relationships with cross-functional teams including Finance, Logistics, and Sales.
  • Drive improvements in customer order process, service delivery, and behaviours.

Requirements:

  • Experience in customer-facing roles is ideal but not essential.
  • Proficiency in Microsoft Office applications, particularly Excel.
  • Working knowledge of ERP/system applications such as Netsuite or SAP.
  • Previous experience with similar brands is preferred.
  • Excellent organisational skills with ability to prioritise and multitask effectively.
  • Approachable, empathetic, amenable, and collaborative attitude.

What We Offer:

  • Competitive salary and superannuation.
  • Performance-related bonuses.
  • Holiday carry-over scheme.
  • Additional holiday days for long service.
  • Refer-a-Friend scheme.
  • Training and Development opportunities.

Seniority Level: Associate
Employment Type: Full-time
Job Function: Customer Service and Supply Chain
Industries: Retail and Wholesale