Residential Experience Coordinator

5 days ago


Perth, Western Australia FIRST CONTACT Full time

As a Support Team Member at FIRST CONTACT, you will play a vital role in ensuring the highest level of service delivery across our properties. This is an excellent opportunity for someone with a passion for customer service and a desire to make a difference.

Key aspects of the role include:
  • Providing warm welcomes to tenants and visitors, setting the standard for excellent service.
  • Managing service requests effectively, ensuring timely responses and resolutions.
  • Offering guidance on amenities, transport, and local attractions, enhancing the overall experience.
  • Demonstrating flexibility and adaptability in a dynamic environment.
  • Suggesting improvements to lobby operations and services.
We're looking for someone with:
  • Relevant experience in Hospitality, Residential Concierge, or Serviced Office settings.
  • Outstanding communication skills, both written and verbal.
  • A strong focus on professionalism and attention to detail.
  • The ability to thrive in a fast-paced environment.
  • A genuine passion for delivering exceptional customer experiences.


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