Transformative Banking Professional

2 days ago

Dalby, Australia beBeeAdvocacy Full time $57,188 - $90,937
Customer Experience Specialist

As a specialist in customer experience, you will play a key role in delivering a seamless banking experience to our customers. You will be responsible for meeting each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations, and educating them on the financial solutions available, including digital. This includes having the knowledge required to complete customer transactions, as well as conducting in-depth needs-based conversations and fulfilling products as per your accreditation level.

This role is based mainly in branches and requires a high standard of customer service to ensure customers are not only satisfied but strong advocates for our bank.

Your Key Responsibilities:
  • Contribute to a significant uplift in customer engagement and advocacy by creating real customer value.
  • Actively participate in and support bank programs and initiatives to deliver the best possible customer experience.
  • Take responsibility to 'know your customer' from a risk perspective and ensure compliance with bank policies and procedures.

You will be part of a collaborative team and act as a role model and peer coach to deliver exceptional customer experiences. You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of our bank.

What We Offer:

We are committed to giving our people great opportunities to try new things, learn, and grow. Whatever your role at our bank, you'll be building your future while helping to build ours.

We offer a range of flexible working arrangements so our people can 'make work, work for them.' We also provide access to health and wellbeing services and discounts on selected products and services from our bank and more.

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