Digital Business Transformation Specialist

2 weeks ago

Sydney, New South Wales, Australia Uniting Full time

Job Title: Digital Business Transformation Specialist



At Uniting, we are committed to making a positive impact on the lives of our customers and the community. We are seeking a Digital Business Transformation Specialist to join our team and play a key role in driving business growth and innovation.



Key Responsibilities:




  • Collaborate with stakeholders to gather, document, and prioritize business requirements related to Customer Experience and Billing management.
  • Analyze existing business processes, identify areas for improvement, and recommend optimized processes in alignment with Microsoft Dynamics 365 and new billing system capabilities.
  • Work closely with functional consultants to ensure that the proposed solutions meet business requirements and objectives.
  • Plan and coordinate testing efforts, including user acceptance testing, to validate that the implemented solutions effectively address business needs.
  • Apply design thinking principles to reimagine and redesign business processes, enhancing efficiency and user satisfaction.
  • Facilitate brainstorming and ideation sessions using design thinking methods to generate creative solutions that address user needs.
  • Work closely with software developers, product managers, and business analysts.
  • Identify potential project risks and issues and work collaboratively to develop and execute mitigation plans.
  • Actively support change management activities by collaborating with the change management team to ensure a smooth transition.
  • Collaborate with business stakeholders, various IT teams, and foster cross-team collaboration to help project team members complete project tasks and produce deliverables.


Qualifications and Experience:




  • Bachelor qualification in a relevant field or equivalent experience.
  • Minimum of 5 years of experience as a Business Analyst or Technical Analyst, with a focus on AEM or Adobe Commerce, Adobe XD or building websites, portals using Adobe tools.
  • Proficiency in design thinking tools and techniques, such as empathy mapping, journey mapping, and prototyping.
  • Experience in delivering / solutions e-commerce portals. Strong creative thinking and problem-solving abilities.
  • Excellent communication and facilitation skills. Ability to empathize with users and advocate for their needs.
  • Experience in end-to-end digital solution implementation including design, build, data flow mapping, integrations, etc.
  • Experience in specific industries, such as hospitality, retail, healthcare or aged care, with a focus on customer experience (CX) or product innovation.
  • Proven track record of implementing successful design thinking projects that have led to measurable business outcomes.
  • Strong organisational and time management abilities.
  • Highly skilled in using Jira and Confluence.


What We Offer:




  • A rewarding career with a leading human services organisation.
  • Up to $18,550 NFP salary packaging available.
  • Access to our U rewards program with exclusive discounts.
  • Flexible work hours for work-life balance.
  • Access to Fitness Passport – Live your best life.
  • A supportive and inclusive and collaborative work environment.
  • Opportunities for professional growth.
  • Purchase of additional leave.

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