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Customer Success Renewal Expert

1 week ago

Sydney, New South Wales, Australia Smartsheet Inc Full time

As a Renewal Manager at Smartsheet, you will be responsible for leading the renewal process from start to finish. This includes partnering with customers to understand their needs, developing customized renewal plans, and executing those plans to achieve successful outcomes.

You will work closely with cross-functional teams to identify opportunities for growth, develop strategies to drive successful outcomes, and build strong relationships with customers.

This role requires a high degree of creativity, problem-solving, and analytical skills, as well as excellent communication and interpersonal skills.

Your Key Responsibilities:
  • Lead the renewal process from start to finish
  • Partner with customers to understand their needs and develop customized renewal plans
  • Execute renewal plans to achieve successful outcomes
  • Collaborate with sales, customer success, order management, and senior leadership to optimize the renewal cycle
  • Evaluate your portfolio to prioritize time and maximize favorable outcomes
What We're Looking For:
  • 4+ years of Sales, Customer Success, or Finance experience
  • Negotiation skills with a track record of driving contracts to completion
  • Experience analyzing complex problems, developing recommended solutions, and managing risk
  • Familiarity with project management methodologies and the ability to apply them in service of the renewal cycle