Retail Operations Manager

12 hours ago

Adelaide, South Australia beBeeBusiness Full time $90,000 - $120,000
Key Business Operations Lead

We're looking for an exceptional leader to drive business growth and excellence in our retail operations. As a Key Business Operations Lead, you'll play a pivotal role in managing and motivating a team, ensuring compliance with regulatory requirements, and driving financial performance.

Job Description:

  • Manage a team of professionals, defining work objectives, monitoring, and evaluating performance
  • Ensure all business activities meet current compliance and legal requirements, documented sales processes and behaviours, and ethical standards
  • Manage the business operations and financial performance of the retail outlet, grow profitable revenue, maximise returns on investment, manage core and new business, and adhere to fraud control, financial integrity, and cash management
  • Review and analyse the performance of the Retail Outlet Operations to achieve the strategic targets and objectives
  • Manage back-office processing, including continuous improvement of streaming and presentation of outward mail, adhere to revenue protection procedures, maintain Post Office Box service standards, stock inventory Identify business issues, challenges, and opportunities - organise information, evaluate options, develop a solution, and take appropriate action to maximise results in a timely manner

About You:

You'll be an exceptional leader, with extensive knowledge of retail operations and processes, products, and services. You'll have demonstrated ability to establish a collaborative working relationship with customers, evidence of skills to lead and facilitate the implementation and acceptance of change within the workplace, proven ability to develop the skills and expertise of team members, and experience in a similar customer-facing role which required effective and efficient resolution of customer complaints.

Required Skills and Qualifications:

  • Extensive knowledge of retail operations and processes, products, and services
  • Demonstrated ability to establish a collaborative working relationship with customers
  • Skills to lead and facilitate the implementation and acceptance of change within the workplace
  • Proven ability to develop the skills and expertise of team members
  • Experience in a similar customer-facing role which required effective and efficient resolution of customer complaints

Benefits:

As a Key Business Operations Lead, you'll enjoy a competitive salary and benefits package, as well as opportunities for professional growth and development.

Others:

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

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