Hospitality Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $40,000 - $60,000

As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests in the Food and Beverage department.

The successful candidate will have previous experience in a similar environment, where they can apply their skills and knowledge to ensure seamless guest experiences. A Victorian Responsible Service of Alcohol (RSA) certificate is also essential for this role.

Key responsibilities include:

  • Seat guests, present menus, take orders, serve food and beverage according to established sequence and procedures
  • Be fully conversant with all services and facilities offered by the establishment
  • Have a thorough understanding and knowledge of all food and beverage items on the menu and ability to recommend food and beverage combinations and up sell alternatives
  • Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors

Qualifications for the role include:

  • Previous food and beverage experience in a Hotel or a similar fast-paced environment
  • A current Victorian Responsible Service of Alcohol (RSA) certificate
  • Excellent food and wine knowledge
  • Exceptional interpersonal, communication and time management skills
  • Superior customer service skills along with the capability of working both autonomously and as part of a team
  • The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
  • The flexibility to work on a rotating roster, including weekends and public holidays

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