Customer Service Expert for Retail Banking
21 hours ago
Job Title: Customer Service Expert
Description:
We are looking for a skilled Customer Service Expert to join our team in Mt Pleasant & Mackay Caneland Branch. As the public face of our bank, you will deliver a seamless banking experience to customers, supporting them with their overall banking needs.
You will have in-depth conversations with customers about how we can support their banking requirements, including Home Loans, Business Banking & Financial Advice. You will also educate and demonstrate our in-branch technology and digital banking options to customers.
Key Responsibilities:
- Have in-depth conversations with customers about their banking needs
- Support customers with enquiries, account maintenance, and credit product applications
- Complete Financial Health Checks to assess customers' financial needs
- Educate and demonstrate in-branch technology and digital banking options
- Problem solve and provide effective solutions while championing our processes and procedures
Requirements:
- Experience in delivering exceptional customer service in a retail or hospitality environment
- Excellent communication skills to articulate financial terms clearly
- Ability to ask questions, find solutions, and act with integrity
- Interest in building a career with us
Benefits:
- A rewarding career with opportunities for growth and development
- A collaborative and supportive work environment
- Ongoing training and professional development
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