Workshop Supervisor

2 days ago

East Arm, Australia Cummins Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Workshop Supervisor to lead our service workshop in Darwin. As a key member of our team, you will be responsible for overseeing the repair and maintenance of engine products, including trucks and high-horsepower engines.

Key Responsibilities:
  • Apply documented procedures and policies to perform diagnostics and complex repairs
  • Perform preventative maintenance based on assessment of engine systems
  • Complete required documentation, such as work completed documents, time sheets, warranty claims, and quality forms
  • Coach and develop technicians and/or apprentices, and transfer knowledge and experience to others
  • Maintain work area and tools for cleanliness and proper operation
  • Adhere to and ensure adherence of more junior technicians to all relevant Health, Safety & Environmental policies, procedures, and legislation
Competencies:
  • Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Customer focus - Building strong customer relationships and delivering customer-centric solutions
  • Develops talent - Developing people to meet both their career goals and the organization's goals
  • Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations
  • Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting, and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace
  • Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment, and diagnoses computer software to isolate failed components to enable a successful repair
  • Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue
  • Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems by applying tools, service publications, and taking measurements to efficiently and correctly diagnose and repair
  • Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair
  • Service Documentation - Creates and verifies customer, equipment, and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system
  • Technical Escalation - Obtains product technical issue information and utilizes available resources, including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts
Education, Licenses, Certifications:
  • Apprentice Trained Engine Technician (Preferred)
  • Vocational diploma from relevant technical institution
  • Locally valid driving permit (Preferred)
Experience:
  • Advanced level knowledge of and/or experience with engine products
  • Experience providing technical advice and coaching to more junior technicians (Preferred)

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