Store Director

About The Good Guys

We're a leading electrical and appliance retailer in Australia, driven by our purpose to help families live better for less. With over 3,500 employees across our nationwide network of more than 100 stores, we're committed to delivering exceptional customer experiences and building strong relationships with our communities.

Why Work with Us?

• We're a supportive and inclusive team that values diversity and inclusion.
• We're a multi-award-winning brand with a rich history in the Australian retail market.
• We offer a competitive salary package, a leading commission structure for sales positions, and generous team member discounts across The Good Guys and JB Hi-Fi.
• We're committed to ongoing training and development opportunities for our team members.
• We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group.

About the Role

We're seeking an experienced Store Manager to lead our sales and service team in creating a sales-focused store culture and delivering profitable sales growth. Key responsibilities include:

• Implementing and embedding a coaching model and development framework to drive sales performance.
• Leading and shaping a sales-focused culture through performance management, sales leadership, recruitment, onboarding, retention, communication, talent development, and reward and recognition.
• Ensuring a consistent positive store and channel experience for customers and effective resolution of customer complaints and queries.
• Managing and monitoring financial performance through profitable sales, inventory management, and controllable expenses, including labour management.
• Developing knowledge and setting expectations to ensure all activities meet compliance and legislative requirements, with particular emphasis on Consumer Law and Safety.
• Ensuring The Good Guys brand image is upheld to the highest quality, including standards for Visual Merchandising, in-store marketing, and employee presentation.
• Establishing appropriate governance and management controls to ensure alignment of store activities with core policy and standard operating procedures.
• Building and maintaining effective working relationships with internal and external stakeholders and participating in community engagement and public relations activities.

About You

• Proven leadership of multi-site and/or large format retail business.
• Broad experience within retail with knowledge across multiple areas of a store, such as sales, operations, or merchandising.
• Strong people leadership skills and experience managing large, complex teams across sales, merchandise, customer service, or operations.
• Commercially focused with experience managing P/L and a range of store metrics.
• Relevant tertiary or equivalent qualifications.
• Strong stakeholder management skills and the ability to liaise with a wide range of stakeholders across the business.

To Apply

If you're interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you, please don't hesitate to apply.