Retail Store Operations Manager

2 weeks ago


Gosford, New South Wales, Australia Sussan Full time
Assistant Store Manager Role Summary:

As a key member of our store team, the Assistant Store Manager plays a vital role in supporting the Store Manager in overseeing store operations, driving sales and revenue growth, and enhancing customer experience.

Sussan is a leading fashion brand committed to empowering women through fashion that promotes positivity and inclusivity. We're passionate about creating beautiful and thoughtful collections that fit every woman's lifestyle, making her feel good on the inside and out.

We celebrate diversity and advocate inclusion, and we're committed to continuous learning and developing our team members in their careers. Team wellbeing and community engagement are genuinely and actively supported.

Key Responsibilities:
  • Assist the Store Manager in overseeing all aspects of the store, stepping in to manage operations in their absence.
  • Inspire, coach, and foster the growth of the in-store team in collaboration with the Store Manager.
  • Identify opportunities to increase sales and improve overall revenue.
  • Enhance customer experience with friendly and attentive service, strong product knowledge, and up-to-date styling advice.
  • Manage new stock deliveries and curate the store's visual merchandising.
  • Assist with administrative tasks for your store, including payroll, banking, and efficient rostering.
What We Offer:
  • Comprehensive online learning program and in-store training with your Store Manager.
  • Access to Management Development Programs, providing support for your development.
  • Generous 50% team member discount on Sussan product and the opportunity for monthly and seasonal bonuses.
  • Additional discount across our Sportsgirl and Suzanne Grae brands.
  • Work-life balance with a 3-day weekend on a fortnightly rotating roster and no Sunday shifts.
  • Discounted private health insurance through Medibank Private.
  • Team member referral program.
  • Involvement in Sussan's 18-year partnership with Breast Cancer Network Australia – BCNA.

We're committed to supporting an inclusive recruitment process, ensuring a fair recruitment experience. We celebrate diversity and advocate inclusion and are committed to building and fostering a diverse and accessible workplace and culture.


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