Visionary Leader

2 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $140,000

Our organization is seeking a highly skilled leader to take on the role of Team Lead. As a key member of our team, you will be responsible for leading and developing a group of experienced professionals who specialize in delivering high-quality advice and guidance to customers.

This leadership position offers a unique opportunity to make a real impact on the retirement outcomes of our customers by fostering a collaborative culture, empowering your team to excel, and driving continuous improvement initiatives that enhance customer education and retirement readiness.

  • Key Responsibilities
    • Lead, coach, and develop a team of Superannuation Specialists
    • Foster a customer-first, collaborative, and high-performance team culture
    • Monitor performance and KPIs, providing feedback, support and development opportunities
    • Allocate and manage workflow to maintain service levels and operational efficiency
    • Conduct supervision and quality assurance of customer interactions to ensure compliance
    • Drive continuous improvement initiatives that enhance customer education and retirement readiness
    • Work closely with internal stakeholders to ensure clear and consistent messaging across all customer touchpoints
    • Ensure compliance with regulatory frameworks, policies, and best practice standards

What We're Looking For

  • Australian Citizenship
  • RG146 qualification in General Advice (day to day appointments are not required, but coverage is valuable)
  • Strong coaching and training skills, with the ability to support and develop experienced team members
  • Excellent organisational, collaboration and communication skills
  • A professional, flexible, and adaptable approach to leadership
  • Experience handling advice escalations
  • Commitment to compliance, quality assurance, and ensuring our frameworks and tools are applied effectively

Why Join Our Organization?

  • Opportunity to work across multiple teams and build broad exposure across our advice and engagement services
  • Be part of building processes and driving improvements that shape the future of our customer engagement
  • This role offers flexibility to suit your life, with hybrid or fully remote options based on your location

About Us

We value diversity, promote equity, and foster inclusion across everything we do. We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.

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