Area Manager
2 months ago
**About Us**
Baby Bunting is a leading retailer in the baby goods industry, with a strong presence in Australia and New Zealand. We are committed to providing exceptional customer service and a wide range of products to meet the needs of families.
**The Opportunity**
We are seeking an experienced Retail Operations Manager to join our team. As a key member of our leadership team, you will be responsible for driving sales growth, improving operational efficiency, and delivering exceptional customer experiences across multiple stores.
**Key Responsibilities**
- **Sales and Profitability**
- Develop and implement sales strategies to meet and exceed area sales targets.
- Identify trends and opportunities for growth and improvement.
- Work closely with Store Managers to optimize sales and profitability.
- **Financial Management**
- Manage the area budget, ensuring financial goals are met.
- Analyze financial reports and identify areas for cost reduction and efficiency improvement.
- **Operations**
- Oversee inventory management to ensure stock levels are appropriate and losses are minimized.
- Implement and monitor compliance with company policies and procedures.
- **Team Management and Development**
- Recruit, train, and develop Store Managers to build a high-performing team.
- Conduct regular performance reviews and provide coaching and feedback.
- **Customer Experience**
- Ensure a consistent and superior customer experience across all stores.
- Address customer complaints and issues promptly and effectively.
- Review customer feedback mechanisms to continuously improve service.
- **Services Management**
- Oversee the provision of additional services, including car seat installation, personalized appointments, product hire, and cleaning.
- Ensure key performance metrics are achieved, including volume, revenue, costs, conversion rates, utilization, and customer satisfaction.
- **Compliance and Safety**
- Ensure all stores comply with health and safety regulations.
**About You**
- You have a minimum of 5 years' experience in retail management, with a passion for the baby goods industry.
- You're a natural-born leader with the ability to lead with passion, focus, and empathy, while being proficient in managing and resolving conflicts among staff and customers.
- You will have extensive retail operations experience, with expertise in implementing sales strategies to achieve and exceed targets.
- You're customer-focused and committed to providing exceptional customer service and improving the overall customer experience.
- You have strong financial acumen with prior experience in developing and managing budgets to meet financial goals.
- You have great interpersonal and communication skills, with the ability to convey information clearly and persuasively.
- You're a strategic thinker, with a strong understanding and awareness of the market.
- You're a problem solver, with the ability to find innovative solutions to an array of challenges.
- You have a great ability to manage time and manage multiple conflicting priorities simultaneously.
- You are safety and compliance-focused.
**What's in It for You...**
- In this exciting career growth opportunity, you'll have a chance to learn from an experienced team, getting exposure to all elements of the retail operations lifecycle.
- We're accelerating our growth across Australia and New Zealand, and when we grow, you grow.
- Training pathways designed to encourage personal growth and professional development.
- Generous team and family discounts.
- Novated lease options.
- Paid Parental Leave.
- Employee Assistance Program.
- Short-Term Incentive program.
- Opportunity to support communities and work with meaningful charity partners.
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