Area Manager

2 months ago


Sydney, New South Wales, Australia Baby Bunting Full time

**About Us**

Baby Bunting is a leading retailer in the baby goods industry, with a strong presence in Australia and New Zealand. We are committed to providing exceptional customer service and a wide range of products to meet the needs of families.

**The Opportunity**

We are seeking an experienced Retail Operations Manager to join our team. As a key member of our leadership team, you will be responsible for driving sales growth, improving operational efficiency, and delivering exceptional customer experiences across multiple stores.

**Key Responsibilities**

  • **Sales and Profitability**
    • Develop and implement sales strategies to meet and exceed area sales targets.
    • Identify trends and opportunities for growth and improvement.
    • Work closely with Store Managers to optimize sales and profitability.
  • **Financial Management**
    • Manage the area budget, ensuring financial goals are met.
    • Analyze financial reports and identify areas for cost reduction and efficiency improvement.
  • **Operations**
    • Oversee inventory management to ensure stock levels are appropriate and losses are minimized.
    • Implement and monitor compliance with company policies and procedures.
  • **Team Management and Development**
    • Recruit, train, and develop Store Managers to build a high-performing team.
    • Conduct regular performance reviews and provide coaching and feedback.
  • **Customer Experience**
    • Ensure a consistent and superior customer experience across all stores.
    • Address customer complaints and issues promptly and effectively.
    • Review customer feedback mechanisms to continuously improve service.
  • **Services Management**
    • Oversee the provision of additional services, including car seat installation, personalized appointments, product hire, and cleaning.
    • Ensure key performance metrics are achieved, including volume, revenue, costs, conversion rates, utilization, and customer satisfaction.
  • **Compliance and Safety**
    • Ensure all stores comply with health and safety regulations.

**About You**

  • You have a minimum of 5 years' experience in retail management, with a passion for the baby goods industry.
  • You're a natural-born leader with the ability to lead with passion, focus, and empathy, while being proficient in managing and resolving conflicts among staff and customers.
  • You will have extensive retail operations experience, with expertise in implementing sales strategies to achieve and exceed targets.
  • You're customer-focused and committed to providing exceptional customer service and improving the overall customer experience.
  • You have strong financial acumen with prior experience in developing and managing budgets to meet financial goals.
  • You have great interpersonal and communication skills, with the ability to convey information clearly and persuasively.
  • You're a strategic thinker, with a strong understanding and awareness of the market.
  • You're a problem solver, with the ability to find innovative solutions to an array of challenges.
  • You have a great ability to manage time and manage multiple conflicting priorities simultaneously.
  • You are safety and compliance-focused.

**What's in It for You...**

  • In this exciting career growth opportunity, you'll have a chance to learn from an experienced team, getting exposure to all elements of the retail operations lifecycle.
  • We're accelerating our growth across Australia and New Zealand, and when we grow, you grow.
  • Training pathways designed to encourage personal growth and professional development.
  • Generous team and family discounts.
  • Novated lease options.
  • Paid Parental Leave.
  • Employee Assistance Program.
  • Short-Term Incentive program.
  • Opportunity to support communities and work with meaningful charity partners.

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