Hospitality Ambassador

**Front Office Receptionist Role Overview**

m.hotel is a family-owned accommodation provider located in the heart of Sale. It has recently undergone a full refurbishment and rebrand, quickly winning guests over with its unique hospitality.

We are seeking our next **Front Office Receptionist** to join our diverse and friendly team. This is an excellent opportunity for a self-motivated individual who can work effectively in a fast-paced environment.

**Job Description:**

- Provide exceptional customer service to guests, ensuring their needs are met and exceeded.

- Manage all bookings, check ins and check outs efficiently and accurately.

- Handle phone calls and redirect as necessary, providing timely responses to guest inquiries.

- Issue room keys and provide a comprehensive overview of hotel amenities and services.

- Liaise with other personnel to ensure seamless communication and efficient operations.

- Offer concierge services to assist guests with various needs and requirements.

- Maintain the front office area in a clean and organized manner at all times.

**Required Skills & Qualifications:**

- Previous experience in a similar role is highly desirable but not essential.

- Possess a keen eye for detail and excellent time management skills.

- Demonstrate a positive attitude and ability to problem-solve effectively.

- Exhibit impeccable interpersonal skills, fostering a welcoming environment for customers and colleagues alike.

- Display a great sense of humour and adaptability in a dynamic work setting.

**Benefits:**

- Competitive remuneration package commensurate with experience.

- Opportunities for professional development and growth within the organization.

**Schedule:**

- 8 hour shifts, including afternoon and morning sessions.

- Flexible hours considered, with opportunities for overtime pay.