Guide to Exceptional Customer Outcomes

1 week ago

Geraldton, Western Australia beBeeLeadership Full time $66,792 - $85,394
Lead Disability Support Team

About this role:

This is a fantastic opportunity to take on a leadership position within our disability support team. As a Team Leader, you will be responsible for guiding and supporting a team of Support Workers to deliver high-quality services to customers with disabilities.

Key Responsibilities:

  • Lead and motivate the team to achieve exceptional customer outcomes
  • Champion customer choice, rights, and wellbeing through effective case management
  • Foster positive relationships with customers, their families, staff, and external partners
  • Create a supportive team culture that promotes staff engagement and development
  • Ensure supports are delivered in line with NDIS Practice Standards and Activ's policies

Requirements:

  • A strong background in disability or community services, with a focus on person-centred support
  • Confidence in applying policies, procedures, and support plans to meet individual customer needs
  • Certificate IV in Disability Support, or willingness to work towards the qualification
  • Proven leadership experience, ideally with several years' experience in managing teams
  • Demonstrated ability to build strong teams, networks, and hold self and others accountable
  • Knowledge of NDIS Practice Standards and Quality & Safeguarding requirements

Benefits:

  • Salary-sacrificing options up to $18,550 to increase your take-home pay
  • Regular on-call options - penalties apply
  • Options for work-life balance
  • Training through Activ's RTO
  • Various staff benefits from corporate partners
  • Employee assistance and wellbeing program
  • Free health hotline with unlimited 24x7 confidential health advice

Pre-Employment Screening:

  • Valid Drivers Licence
  • NDIS Workers Screening Check
  • National Police Clearance (at our cost)

We strive toward a workforce that reflects the diverse community we support. We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment.

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