Customer Service Specialist
1 week ago
At Superior People Recruitment, we are seeking a skilled Customer Service Specialist to join our team. As a key member of our team, you will be responsible for providing exceptional service to our clients and stakeholders.
Key Responsibilities:
- Answering inbound calls from clients and stakeholders in a timely and professional manner
- Responding to email enquiries and managing web chat contact in a way that meets the needs of our clients
- Driving client retention and acquisition through proactive communication and relationship-building
- Supporting clients in making informed decisions about their superannuation options
- Managing and resolving client and employer concerns and complaints in a fair and transparent manner
Requirements:
- Exceptional communication skills, both verbal and written, to effectively engage with clients and stakeholders
- Strong problem-solving abilities with a proactive mindset to resolve complex issues and meet client needs
- Empathy and a genuine desire to assist clients in achieving their goals
- Excellent active listening skills to understand client requirements and provide accurate information
- Superannuation/Finance experience will be highly regarded, but not essential, as training will be provided
A RG146 qualification is highly regarded but not essential. If you have a passion for delivering exceptional customer service and a desire to work in a dynamic and supportive team, please submit your application.
This is a permanent, full-time role with a competitive salary and benefits package.
We operate nationally and offer a 12-month guarantee on all permanent placements.
For more information about our current vacancies, please visit our website at https://www.superiorpeople.com.au/vacancies.
Best regards, Superior People Recruitment.
We are an equal opportunities employer and welcome applications from all qualified candidates.
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