Customer Service Specialist

1 week ago


Chullora, New South Wales, Australia Superior People Recruitment Full time

At Superior People Recruitment, we are seeking a skilled Customer Service Specialist to join our team. As a key member of our team, you will be responsible for providing exceptional service to our clients and stakeholders.


Key Responsibilities:



  • Answering inbound calls from clients and stakeholders in a timely and professional manner
  • Responding to email enquiries and managing web chat contact in a way that meets the needs of our clients
  • Driving client retention and acquisition through proactive communication and relationship-building
  • Supporting clients in making informed decisions about their superannuation options
  • Managing and resolving client and employer concerns and complaints in a fair and transparent manner

Requirements:



  • Exceptional communication skills, both verbal and written, to effectively engage with clients and stakeholders
  • Strong problem-solving abilities with a proactive mindset to resolve complex issues and meet client needs
  • Empathy and a genuine desire to assist clients in achieving their goals
  • Excellent active listening skills to understand client requirements and provide accurate information
  • Superannuation/Finance experience will be highly regarded, but not essential, as training will be provided

A RG146 qualification is highly regarded but not essential. If you have a passion for delivering exceptional customer service and a desire to work in a dynamic and supportive team, please submit your application.


This is a permanent, full-time role with a competitive salary and benefits package.


We operate nationally and offer a 12-month guarantee on all permanent placements.


For more information about our current vacancies, please visit our website at https://www.superiorpeople.com.au/vacancies.


Best regards, Superior People Recruitment.


We are an equal opportunities employer and welcome applications from all qualified candidates.



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