Ambitious Customer Experience Leader Wanted
7 days ago
As a seasoned leader, you will oversee a team that delivers exceptional customer experiences across multiple contracts. Your primary focus will be on leading and mentoring the Customer Experience Team, fostering a positive and engaged team culture.
- Lead and mentor a high-performing team to deliver exceptional customer experiences across multiple contracts.
- Implement Quality Excellence by establishing and maintaining robust quality management processes to ensure consistent quality standards are met.
- Act as the first point of contact for VOC and customer escalations, ensuring timely and effective resolutions through Exceptional Communication Skills.
- Cultivate strong relationships with clients by managing day-to-day interactions and ad hoc requests, ensuring long-term satisfaction.
- Develop and maintain key performance indicators (KPIs) to ensure contract-specific SLAs are consistently met or exceeded.
The ideal candidate will have a proven track record of delivering high-quality results in a fast-paced environment, with excellent communication and interpersonal skills. They will be able to motivate and develop a high-performing team, while also driving business growth through strategic planning and execution.
This role offers the opportunity to work with a talented team to drive business success and make a meaningful impact on customers' lives. If you're a motivated and results-driven professional looking for a new challenge, we encourage you to apply.
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