Dedicated Customer Engagement Specialist

1 week ago

Cleveland, Queensland, Australia beBeeCustomerExperience Full time $141,000 - $206,800
Customer Experience Representative

We are seeking a skilled Customer Experience Representative to join our team. As a key member of our organization, you will be the first point of contact for our customers, providing exceptional service and support via phone.

About the Role:
  • Deliver top-notch customer service, ensuring each interaction is personalized and efficient.
  • Utilize your strong communication skills to effectively resolve customer inquiries and concerns.
  • Maintain accurate records of customer interactions and transactions.
  • Multitask with ease, documenting and researching while engaging with customers to drive efficient resolutions.
  • Exceed customer expectations through your professionalism and phone etiquette, consistently representing our brand in a positive light.
  • Meet or exceed production, call efficiency, schedule adherence, and communication quality standards.
  • Effectively handle escalated concerns with empathy and professionalism, remaining composed under pressure.
Requirements:
  • Previous experience in customer service or client support.
  • Strong verbal and written communication skills, particularly over the phone.
  • Able to multitask efficiently while maintaining attention to detail.
  • Familiarity with data entry processes and office software is a plus.
  • Multilingual skills are an asset for serving a diverse customer base.
  • Analytical mindset to assess feedback and improve service quality.
  • Proficient in Microsoft Word, Excel, and basic math concepts.
What We Offer:
  • A dynamic work environment that values diversity and inclusion.
  • The opportunity to shine from home, with a competitive starting pay rate of $16.50 per hour and seasonal overtime.
  • Employee discounts and an optional medical benefits package through Stride.
  • Bilingual employees can earn extra pay for Spanish language proficiency, upon passing an assessment.
  • Comprehensive training, including up to 6 weeks of paid onboarding and ongoing learning and development opportunities.
  • Cross-training possibilities in various contact methods, such as chat support.
  • A referral bonus program for successfully hired referrals.
  • Potential for permanent positions based on seasonal team member performance and attendance.
Why Join Us?

We're a people-first organization that celebrates individuality and fosters a culture of growth and development.

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