Senior Manager

3 weeks ago

Melbourne, Victoria, Australia Cognizant Full time
About the Role

The Senior Manager will drive successful change initiatives for our clients, ensuring smooth and effective implementation to achieve lasting benefits.

This role requires strategic thinking, excellent communication skills, and a deep understanding of change management principles.

  • Collaborate with Cognizant and client teams to deliver effective and sustainable project/organisational outcomes, through a structured change management approach with a focus on the people side of change - including changes to business processes, systems and technology, job roles and organisation structures.
  • Support business development efforts including responding to RFI/RFPs, client presentations, development of solutions, resource estimates.
  • Play a key role in ensuring projects (change initiatives) meet objectives on time and on budget.
  • The Senior Manager will work to drive faster employee adoption, higher utilisation and greater proficiency of the changes that impact employees in the organisation to increase benefit realisation, value creation, ROI and the achievement of expected results and outcomes.
Key Responsibilities

The key responsibilities of a Senior Manager in our Consulting practice:

  • Lead change management activities in IT/Business/Transformation environments.
  • Develop and implement change management strategies and plans.
  • Conduct detailed change impact analysis and assess business readiness.
  • Develop and manage change plans, including timelines and deliverables.
  • Lead communications and engagement efforts: Lead the design, development, delivery and management of communications and stakeholder engagement plans.
  • Design and implement end-to-end training plan and approach - training need assessment, training requirements assessment, training effort estimates, identification and development of training mediums/ channels, formulation of training strategy and plan, execution of training plan, creation and monitoring of integrated training calendar.
  • Define and measure success metrics and monitor the change process. Monitor and report on progress, addressing issues and organisational risks.
  • Collaborate with cross-functional teams to derive results.
  • Provide coaching and support to managers and employees.
  • Evaluate the success of change initiatives and recommend improvements.
  • Support and lead team in the development of RFI/RFP responses and other business development opportunities.
  • Communicate change initiatives effectively across all levels within Consulting and as part of business development efforts.
Requirements

To apply for this Senior Manager role, your soft skills, expertise and experience should include:

  • Minimum five years' experience in structured change management across multiple industries.
  • Experience with large-scale organisational change and transformation programs.
  • Should be accustomed to leading change management activities in IT/Business/Transformation environments.
  • Prosci, APMG or other change management certification desirable.
  • Ability to rapidly assimilate into client cultures and analyse challenges.
  • Identify and manage anticipated resistance from key stakeholders.
  • Confident in presenting to all levels of staff up to senior managers, leadership team.
  • Creative problem-solving skills.
  • Exceptional communication and active listening skills.
  • Ability to influence and move toward a common vision.
  • Flexible, adaptable, and resilient.
  • Acute business acumen and understanding of organisational issues and challenges.
  • Familiarity with project management approaches, tools, and phases of the project lifecycle.
  • Strong planning, strategy, and problem-solving skills.
About Cognizant

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.

Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.

Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Learn how Cognizant helps clients lead with digital at www.cognizant.com

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