Assistant Manager
17 hours ago
Hyatt Centric Melbourne is seeking a highly motivated and experienced Assistant Manager to join our Food & Beverage team. As a key member of our leadership team, you will be responsible for assisting the Venues Manager and Restaurant Manager in the smooth and efficient operation of Langlands' Restaurant & Bar, Events, and In-Room Dining.
Key Responsibilities:- Run and manage shifts in all outlets as required, ensuring exceptional guest satisfaction and team member engagement.
- Focus on guests and team member satisfaction, continuously seeking ways to improve the guest and team member experience through feedback channels.
- Assist with the onboarding, training, and development of team members, implementing training programs to enhance skills and knowledge.
- Monitor promotional tracking and reporting in a timely manner, ensuring accurate data for informed decision-making.
- Handle guest complaints in a timely and satisfactory manner, ensuring a positive experience for all guests.
- Previous proven managerial experience in a premium restaurant or 5-star hotel.
- A current Victorian RSA Certificate.
- Strong leadership skills with the ability to mentor, coach, train, and motivate team members.
- A true foodie with sound Victorian product knowledge.
- Excellent communication and interpersonal skills.
- Ability to implement learning and development strategies and programs.
- The confidence to promote ideas and make sound decisions under pressure.
- Flexibility to work on a rotating roster, including weekends and public holidays.
Hyatt Centric Melbourne is a 5-star hotel located in the heart of Melbourne's CBD. We offer a unique and authentic experience for our guests, with a focus on connecting them to the vibrant energy of the city. Our team is passionate about delivering exceptional service and creating memorable experiences for our guests.
We believe in empowering our teams by creating a safe and authentic environment through supporting individuality, being open-minded and inclusive. Our team members should always feel valued, uplifted, and trusted as individuals and in their respective roles. We value flexibility through listening to and understanding what our team members need to create a balance between responsibilities at work and personal life.
We offer a range of benefits to our employees, including complimentary and discounted accommodation across Hyatt Hotels worldwide, flexible work attire, free use of hotel gym and pool facilities, and more.
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