Family Wellbeing Services Manager
2 weeks ago
ATSICHS Brisbane is a not-for-profit community-owned health and human services organization dedicated to delivering high-quality care to Aboriginal and Torres Strait Islander people in greater Brisbane and Logan.
About the RoleThe Manager, Family Wellbeing Services, will lead the integration of the Family Wellbeing Team and its services into clear pathways of coordinated support delivered by other ATSICHS programs and services.
Key Responsibilities- Lead and meet program performance as per monthly and quarterly dashboard system.
- Implement staff supports that maintain adherence to the program Model of Care, Human Service Practice Framework, and enhance staff role clarity.
- Develop and implement management operational processes and non-negotiable tasks.
- Establish a responsive client 'customer service' culture in the team.
- Lead high-level risk management in statutory child protection cases and engage with external partners as appropriate.
You will be part of a unique and supportive culture where every team member is valued and respected.
- Starting salary of $113,000 per annum (depending on qualification and experience) with superannuation and not-for-profit salary packaging.
- Permanent position.
- Supportive and collaborative team of dedicated professionals.
- Bachelor qualification in Social Work/Human Services/Psychology/Sociology/Criminology/Counselling or relevant field and/or five (5) years' experience in a relevant human service field.
- Minimum three (3) years' experience in a practitioner or front-line position in a similar field.
- Minimum 12 months demonstrated experience in managing a team in a Team Leader, Team Coordinator, Manager, or similar role.
- Ability to work in a performance-driven environment and meet month-to-month program targets.
- Requirement to travel across Brisbane and Logan and work at multiple locations.
- Demonstrated experience in overseeing and coordinating case management processes and procedures.
- Ability to lead, guide, and manage people, including implementing cultural change and change management opportunities.
- Ability to support and manage a continuous improvement model to further improve the service model and practice application of front-line staff.
- Demonstrated ability to meet targets/performance outcomes.
- Decisive listening, influencing, and persuasive skills.
- Ability to utilize participative management practices and adopt a supportive, stimulating management style to achieve real and tangible quality outcomes for clients.
- A willingness to travel across the ATSICHS Brisbane and Logan region of services and work across different sites.
- Working with Children's Card (Blue Card).
- Experience with PowerBI or similar dashboard target system.
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Logan Central, Queensland, Australia ATSICHS Brisbane Full time{"title": "Family Wellbeing Manager", "subtitle": "Lead the integration of the Family Wellbeing Team and its services into clear pathways of coordinated support delivered by other ATSICHS programs and services.", "bullet_points": ["Lead and meet program performance as per monthly and quarterly dashboard system.", "Lead the implementation of staff supports...
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