Medical Device Technical Support Professional

1 week ago

Brisbane, Queensland, Australia beBeeCareer Full time $80,000 - $124,999
Job Title:

Technical Service Support Specialist

About the Job:

We are seeking a skilled Technical Service Support Specialist to join our team. As a hybrid role, you will provide high-quality technical support for medical devices and solutions. Working closely with Field Service Engineers and customer stakeholders, you will play a critical role in ensuring issues are resolved quickly and documentation is accurate.

Key Responsibilities:
  • Provide first-line technical support via phone, email, chat, and remote access tools.
  • Diagnose and resolve hardware, software, and connectivity issues, escalating as needed.
  • Assist with spare parts inquiries, technical reviews, and component availability.
  • Support Field Service Engineers and customer teams through effective virtual collaboration.
  • Document cases accurately in line with company document practices.
Requirements:
  • An electrical license (essential).
  • Proven technical support or help desk experience, ideally in medical devices, healthcare, or related industries.
  • Strong technical troubleshooting skills, including basic networking knowledge.
  • Excellent verbal and written communication, with the ability to explain technical concepts to non-technical audiences.
  • High-level customer service skills, with patience, professionalism, and conflict resolution ability.
  • Proficiency with systems such as ServiceNow, Salesforce, Microsoft 365, SAP, and other digital platforms.
What We Offer:
  • The opportunity to be part of a leading global health tech company delivering excellence in quality healthcare solutions.
  • Ongoing development to help you be the best you can be by investing in your professional development.
  • A fantastic team culture that celebrates your successes.
  • The flexibility to do your best work and support your holistic wellbeing.
  • Career growth opportunities globally and locally.
  • Competitive salary packages and benefits, including paid parental leave.

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