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Senior Policy Specialist

2 weeks ago

Newcastle, New South Wales, Australia Suncorp Group Full time
About Suncorp Group
Suncorp Group is a leading insurance provider that makes a difference for people and in the communities they call home. Our Claims teams play a vital role in supporting customers during challenging times, finding outcomes that get their lives back on track.

As a Technical Advisor with our NSW Workers Compensation team, you will provide technical assistance to Claims Advisors, contributing to proactive claims management. Your expertise will help ensure claims strategy is cost-effective and tailored.

Key Responsibilities:
- Act as subject matter expert for the immediate team in area of specialisation
- Provide specialist technical and/or professional advice for authorisation and approval of complex claims
- Increase awareness of cost and consequence of technical decisions
- Provide technical expertise and support to ensure ongoing quality decisions and outcomes
- Actively share knowledge, advise and coach others to build and develop technical capabilities

Requirements:
- Proven experience in NSW Workers Compensation
- Experience in Personal Injury Management

Benefits:
- Competitive benefits package and excellent work culture
- Excellent discounts on a range of retail favourite stores as well as insurance products
- Flexible working options, including 20 weeks paid parental leave and unlimited paid emergency response leave
- Ongoing study support and career development programs

About This Role

This opportunity requires a skilled Technical Advisor who can contribute to driving proactive claims management and providing technical assistance to Claims Advisors. You will be responsible for supporting Claims Advisors to make timely and appropriate decisions and ensuring claims strategy is cost-effective and tailored.

You will also coach and mentor Claims Advisors to ensure sound decision making and to assist the development of legislative and regulatory knowledge and skills.

The successful candidate will have proven experience in NSW Workers Compensation and experience in Personal Injury Management.