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Risk Governance Manager
1 month ago
This is a unique opportunity to join the Commonwealth Bank of Australia as a Risk Governance Manager, where you will play a critical role in ensuring the bank's products and services meet the highest standards of conduct risk and customer outcomes.
As a member of the Product Governance and Regulatory Change team, you will be responsible for implementing and managing the end-to-end product governance framework, driving reviews of all products manufactured and distributed by the bank, and supporting product managers in conduct risk awareness and customer outcomes uplift activity.
You will work closely with colleagues across Product, Distribution, Compliance, and Customer and Community Advocacy to ensure that our products and services are designed and distributed in a way that meets the needs of our customers and complies with regulatory requirements.
Key Responsibilities- Conduct deep dive reviews into products and services focused on conduct risks and customer outcomes
- Support and constructively challenge product managers to focus on conduct risk events and how the design and distribution of products impacts on customer outcomes and our ability to meet community expectations
- Work closely with product teams to review new products prior to launch and major changes to existing products to ensure compliance with internal policy and product governance
- Prepare qualified recommendations to senior leaders, clearly and concisely communicating these to drive the conduct agenda to improve our products for our customers
- Build and foster strong stakeholder relationships across the product and distribution teams to ensure efficient delivery of strategic initiatives and resolution of issues identified during product reviews
- Product management background with demonstrated knowledge of financial service retail products, including their features, distribution, compliance, and regulatory frameworks in Australia
- Strong reasoning ability and negotiation/influencing skills across a range of stakeholder groups
- Ability to think critically, analytically, and strategically
- Advanced written and verbal communication skills with a proven experience in report writing and presentations
- Relevant tertiary degree or diploma in Law, Commerce, or Business
- Significant experience working with retail financial services products, either in Product, Line 1 risk, Audit, or Compliance
The Commonwealth Bank of Australia is committed to supporting our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available, including changing start and finish times, part-time arrangements, and job share.
We're keen to support you with the next step in your career and encourage you to apply through our internal systems if you're already part of the Commonwealth Bank Group.
If you require additional support, please contact HR Direct on 1800 989 696.
