
Exceptional Customer Experience Specialist
2 weeks ago
We are seeking a Guest Services Attendant to join our team, responsible for delivering exceptional customer experiences and maintaining a clean and welcoming environment.
As a key member of our hospitality team, you will be proactive in engaging with guests to anticipate their needs and deliver tailored service. You will also contribute positively to our culture, centered around safety and procedural compliance.
- Maintain the cleanliness and presentation of guest areas, including bathrooms, wet areas, and guest rooms.
- Elevate our guest experience by proactively engaging with guests to anticipate their needs and deliver individualised and tailored service.
We are looking for someone who is great with people, policy, and procedure, and feels passionate about providing amazing guest experiences. You should have a great eye for detail and take pride in the work that you deliver, whether you're working autonomously or with the team.
- You are a strong communicator and team player, able to build relationships with guests and colleagues alike.
- You have flexible availability across the day, evenings, and weekends.
We offer a range of benefits to support your health, wellbeing, and career development, including:
- An exclusive discount card for our hotels, pubs, and other brands.
- Access to a range of free services to help you live well and support your physical, mental, and financial wellbeing.
- Dedicated learning and development options to grow your skills and career.
We are part of a larger community, working together to create moments that bring people together. We believe in having a good time, creating opportunities, and scoring goals. If you share our values and passion for hospitality, we'd love to hear from you.
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