
Exceptional Customer Experience Specialist
22 hours ago
Customer Service excellence is crucial in delivering exceptional experiences that meet our customers' needs.
This role plays a vital part in ensuring our team is aligned to provide timely and effective support.
We are seeking a skilled Customer Service Officer to join our team, with expertise in scheduling staff to cover unplanned changes in employee availability.
Responsibilities include:
- Providing high-quality customer service in line with our values and behaviours
- Coordinating daily scheduling of staff to ensure adequate coverage for unexpected absences
- Conducting regular reviews to guarantee that rosters align with key service indicators
- Ensuring accurate roster alignment with clients' NDIS plans and funding, resulting in efficient support delivery
Key qualifications include:
- Certificate III/IV in Business Administration or relevant community/disability experience in a customer-focused role
- Experience in coordinating rostering/scheduling services in large organisations will be highly valued
- Proven customer service skills, managing competing priorities and completing tasks within tight timelines
- Previous NDIS environment experience is an asset
- Demonstrated excellent communication skills for developing strong customer relationships
- Able to work collaboratively as part of a team and build positive relationships with customers and colleagues
Benefits of the role include:
- Range of employee benefits including salary packaging and Employee Assistance Program
- Discounts on private health insurance, white goods, and appliances
- Paid Parental Leave
- Reward and Recognition Program
- Free flu vaccinations
To succeed in this position, applicants must demonstrate:
- Ability to work collaboratively as part of a team
- Strong communication and interpersonal skills
- Flexibility and adaptability in fast-paced environments
- Commitment to delivering outstanding customer experiences
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