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Telecommunications Network and Systems Specialist

2 months ago

Melbourne, Victoria, Australia Retail Prodigy Group Full time
About the Role

We are seeking a highly skilled and experienced Telecommunications Network and Systems Specialist to join our Brighton Support Office team. As a key member of our team, you will be responsible for providing exceptional customer experience to our in-store and support office team members by leading and managing a team to provide SLA service desk support, monitoring, configuring, and maintaining our internal telecommunications network and infrastructure systems.

Key Responsibilities
  • Leadership
    • Oversee all IT infrastructure and telecommunications team projects, solutions, and integrations to ensure alignment with business strategies.
    • Plan, design, and oversee business-critical IT, network, and telecommunications systems and activities to ensure they deliver substantial commercial advantage.
    • Enable efficient and effective business processes and develop meaningful analytics and insights for the business and senior leadership team.
    • Foster cross-functional relationships and conduct in-depth investigations and analyses of issues and requirements in existing IT systems, applications, and telecommunications infrastructure.
    • Develop and lead telecommunications network project proposals to define goals, identify scope, and ascertain the cost of equipment, parts, and services.
    • Work with internal and external partners as the main representative from RPG IT and Telecommunications team.
    • Continually evaluate the effectiveness and performance of all IT networks, applications, and telecommunications systems, making recommendations to senior leadership as required.
    • Lead the IT team to support ongoing development and performance within the organization.
  • Operations
    • Plan, design, and oversee the implementation of telecommunications, IT network, and application-based connectivity solutions for various store formats across Australian and NZ locations, including office-based setups, flagship stores, and pop-up locations.
    • Analyze and propose service/incident remediation for network and telecommunications systems, assisting the service help desk and other teams with troubleshooting to identify root causes and provide technical support.
    • Monitor IT and network systems to assess the need for updates, upgrades, enhancements, preventive maintenance, and new implementations.
    • Determine appropriate configurations of systems, applications, and telecommunications networks to ensure an average of 95% SLA performance.
    • Maintain and oversee telecommunications, network IT infrastructure, and applications, including but not limited to laptops, desktops, servers, routers, switches, firewalls, IP phones, and network systems (internet, intranet, LANs, WANs).
    • Document network inventory and maintain logs of diagnoses, faults, resolutions, repairs, and emergencies.
    • Design, implement, and support telecommunications and network infrastructure within the organization.
    • On-call service and store support as required, including visitation to stores.
Requirements
  • Bachelor's degree in Telecommunications and Network Engineering, Electronics & Communication Engineering, or a related discipline is essential.
  • Demonstrated experience in network design and architecture implementation for various retail formats, including office setups, pop-up locations, and retail stores.
  • Strong interpersonal and project management experience, with a track record of coordinating with vendors and internal teams to ensure successful IT and network systems deployments and integrations.
  • Must have a minimum of 3 years' experience in IT Support and Customer service-based role, ideally within a fast-paced retail environment.
  • Previous Pronto software experience required.
  • Experience with telecommunications and networking protocols such as FTP, BGP, SSL, and Telent highly advantageous.
  • Ability to identify IT improvement opportunities and suggest systems hardware and software advancements.
  • Comprehensive communication skills: across multiple levels and functions, both internally and externally, and the ability to translate and articulate technical details into basic terminology.
  • Ability to manage multiple tasks on a day-to-day basis and prioritize workload accordingly.
  • Works collaboratively as a team player and leading a team.
  • Ability to drive, have access to a car, and hold an Australian license.
  • On-Call Support.
What's in it for you?
  • You will be a part of an inclusive team with a strong customer and stores focus, exciting career opportunities, and receive excellent employee benefits.
  • WFH/WFO hybrid working model – requirement is to work in the Brighton Support Office 4 days each week. Thursday can be a work-from-home day.
  • Birthday leave – a paid day off to celebrate.
  • Recognition of performance and contribution with Monthly MVP awards – access to MVP vouchers to purchase store products.
  • Ongoing Training & Development to support your growth in the business and your career.
  • Opportunity to attend RPG's Annual Conference for Store Managers and our Support team.
  • An opportunity to work with a team and business that has very well-defined Purpose, Blueprint, and Values.
  • Access to THRIVE our Workplace Wellbeing and Mental Health program, including a range of holistic wellbeing and EAP support services.
  • Paid Bonuses for referring Top Talent to the RPG business.

We CARE, we COACH, we have ENERGY, we are ACCOUNTABLE, and we INNOVATE.

For more opportunities within our stores, visit:

Residency Note: To be eligible to apply for this role, you must be an Australian or NZ citizen or have an appropriate visa to apply.