High-Performance Technology Support Expert
5 days ago
Transforming Financial Futures with Cutting-Edge Solutions
We're seeking a skilled Senior Production Support Engineer to join our team at Colonial First State, where you'll play a pivotal role in delivering exceptional experiences for our customers and empowering them to achieve financial freedom.
About the Role:
- Investigate and triage defects reported on the Edge platform, ensuring seamless operations.
- Drive incident management processes to closure, collaborating with vendors to address service disruptions and implement changes effectively.
- Develop and maintain a comprehensive knowledge base, creating and organizing valuable resources for our teams.
- Cultivate strong relationships with cross-functional teams, stakeholders, and senior management to foster effective communication and collaboration.
Your Background and Experience:
- Prior experience working with large and complex environments, including IT/business dependencies, is essential.
- A solid understanding of agile delivery methodologies and demonstrated experience as an Iteration Manager (or equivalent) is vital.
- Strong partner management skills and expertise in collaborating with cross-functional teams are necessary for success.
About Colonial First State:
We're proud to be part of a company that values expertise, passion, and diversity. Our commitment to celebrating individuality and fostering a culture of inclusivity makes us an inspiring workplace for those who share our vision.
What We Offer:
- A highly competitive salary: $120,000 - $150,000 per annum, depending on experience.
- A comprehensive benefits package, including access to CFS Employer Super, life leave, financial services discounts, and more.
- The opportunity to work with a talented team, drive innovation, and make a meaningful impact on our customers' lives.
Location: Hawthorn East, Australia
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Hawthorn East, Victoria, Australia COLONIAL FIRST STATE Full timeAbout UsAt Colonial First State, we value expertise, passion, and diversity. Our people are the foundation of our success, and we believe in celebrating individuality, high performance, and creating an environment where you can unleash your full potential.Role OverviewThis is a Senior Production Support Engineer role within our IT Infrastructure division,...
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