Transformation Lead

3 days ago

Sydney, New South Wales, Australia beBeeTransformation Full time $120,000 - $160,000
Transformation Lead

The ideal candidate will possess the ability to drive transformative change across our contact center operations.

Key areas of focus include developing and executing strategies for process improvement, change management, and technology implementation.

Additional responsibilities may include leading cross-functional teams, communicating effectively with stakeholders, and driving business growth through data-driven insights.

  • Develop and implement strategic plans to improve contact center performance.
  • Lead cross-functional teams to achieve business objectives.
  • Collaborate with stakeholders to identify and prioritize initiatives.

Required skills include strong leadership, communication, and project management abilities, as well as expertise in process improvement, change management, and technology implementation.

A background in contact center operations and experience working with cloud technologies such as Azure, AWS & Google Cloud is highly desirable.

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