Chief Product Ambassador

2 weeks ago

Bathurst, New South Wales, Australia beBeeOperations Full time $80,000 - $120,000
Store Operations Leader

Key Responsibilities:

The Store Operations Leader plays a pivotal role in the success of our stores, overseeing all non-food products to deliver exceptional customer experiences.

Core Accountabilities:

  • Ensure the presentation and availability of all non-food products meet customer expectations.
  • Lead the store team to maintain a seamless day-to-day operation, from shop floor to warehouse.
  • Manage performance, capability, and scheduling, ensuring accuracy and fairness.
  • Take ownership of store operations, guiding colleagues to deliver outstanding results for customers.

Essential Skills and Qualifications:

  • Previous line management experience in fast-paced retail environments.
  • Customer obsession, with a track record of coaching teams to prioritize service excellence.
  • Delivers key performance indicators (KPIs) and other business metrics.
  • Manages employee relations issues, including disciplinaries and performance matters.
  • Leads operations independently, demonstrating confidence and leadership skills.
  • Exceptional customer experience delivery, with evidence of developing others to consistently raise standards.
  • Leadership experience in dynamic, customer-facing roles.
  • Proven ability to drive business results against multiple KPIs.
  • Experience managing complex people matters, ensuring a positive work environment.

Leadership Expectations:

  • Coaches and develops a high-performing team to achieve business objectives.
  • Empowers colleagues to take ownership of their work, fostering a culture of accountability.
  • Collaborates with cross-functional teams to drive business growth and improvement initiatives.
  • Continuously seeks opportunities to improve processes and enhance customer satisfaction.

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