
Regional Operations Manager
1 week ago
Job Summary
We are seeking a results-driven Regional Operations Manager to lead and manage all facets of operations within the assigned region.
About the Role
- As a key member of our leadership team, you will be responsible for coaching and developing team members, management, and franchisees to achieve sales growth and profitability through performance excellence.
- You will maintain compliance standards and company code of conduct, ensuring franchisees comply with terms of their Franchise Agreement, particularly in relation to providing necessary compliance to us.
- You will ensure Store Managers comply with terms of their Position Description, specifically in relation to providing necessary compliance to us.
Main Responsibilities
- Manage time effectively to meet quota of quality meetings, such as monthly P&L and Business reviews.
- Be a high performer, achieving expected targets.
- Proactively overcome objections to operational functions.
- Closely monitor common issues/barriers inhibiting good operational practices.
- Coach franchisees in operations, finance, cash flow, and people engagement.
- Deliver engaging Franchisee Community measured by eNPS.
- Negotiate terms and conditions customizing ongoing solutions according to company guidelines.
- Audit Franchisees as per our standards and legislative compliance.
- Report on progress.
- Prepare own scorecard.
- Facilitate discussions of Franchisee/Manager scorecards and quarterly Franchise reviews or Performance Appraisals for company Managers.
- Active participation in quarterly Franchisee Roadshows.
Requirements
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Able to work independently and as part of a team.
- Familiarity with industry-standard software applications.
Benefits
- Competitive salary package.
- Ongoing training and development opportunities.
- Collaborative and dynamic work environment.
- Employee recognition and reward programs.
About Us
We offer a collaborative and dynamic work environment where employees are encouraged to share ideas and contribute to the success of the business. We value diversity and inclusion, and strive to create a workplace that is welcoming and inclusive for all employees.
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