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Network Systems Specialist

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IT Technician Job Description

The IT Technician is responsible for monitoring and maintaining all IT systems, with a focus on specific computer networks, databases, or systems administration. This role involves servicing, repairing, and maintaining information technology systems in both standalone and client-server environments.

Job Requirements:
  • Hardware Diagnostics & Repair: Troubleshoot, diagnose, and repair desktops, laptops, servers, and peripherals.
  • Fault Identification: Systematically identify hardware and software faults through diagnostic tools and manual testing.
  • System Imaging & Installation: Install and configure operating systems (Windows, macOS, Linux) and use disk imaging tools to deploy standardized system setups.
  • Software Troubleshooting & Updates: Resolve software errors and application conflicts, perform routine system updates, patch management, and driver installations.
  • Data Sanitization: Perform secure data wiping and sanitization of storage devices in compliance with organizational and regulatory standards.
  • Preventive Maintenance: Clean and maintain internal hardware components to ensure optimal function, perform health checks to prevent failures and reduce downtime.
  • Testing & Quality Control: Run tests to verify proper operation of repaired or reimaged systems, confirm that devices meet performance and security standards before deployment.
  • Inventory & Asset Management: Track inventory levels and update asset records, maintain accurate documentation for all repairs, parts used, and equipment status.
  • Documentation & Reporting: Log technical issues, repairs performed, and resolutions, keep records up to date for audits and compliance.

Key Accountabilities include:

  • Customer Support & Communication: Provide clear, timely updates to users and IT support staff, explain technical solutions in a user-friendly manner when needed.
  • Compliance & Safety: Follow proper ESD (Electrostatic Discharge) and safety procedures, adhere to company IT security policies and data protection guidelines.

Benefits of this role include the opportunity to work in a dynamic team environment, contribute to the development and maintenance of IT systems, and enhance your skills and knowledge in a fast-paced industry.