Dental Assistant and Receptionist

2 weeks ago


Bracken Ridge, Queensland, Australia Bupa Full time
About the Role

We are seeking a highly skilled and motivated Dental Assistant and Receptionist to join our team at Bupa Dental - Bracken Ridge. As a key member of our practice, you will play a vital role in delivering exceptional patient care and ensuring the smooth operation of our dental clinic.

Key Responsibilities
  • Maintain a high level of customer service, providing a warm and welcoming experience for patients
  • Prepare patients and facilities for dental treatment, ensuring a safe and efficient environment
  • Deliver quality chairside assistance to our dentists, supporting them in providing the best possible care
  • Provide instrument sterilisation and maintain infection control standards and procedures
  • Meet and greet patients, providing a great first impression and building rapport
  • Book and amend appointments, answer phone calls, and update patient records
  • Support the Practice Manager and clinical team with the smooth running of the practice
  • Making patients aware of dental services and offers, promoting our practice and services
  • Handle payments and access sensitive information while maintaining patient confidentiality
  • Provide high-end patient care, building and maintaining relationships with all clients in a friendly and warm manner
Requirements
  • Ideal 6+ months experience in Australia as a Dental Assistant or Medical receptionist preferred
  • Certificate III or IV in Dental Assisting highly regarded, although not essential - and you'll be compensated with the pay to match your experience level
  • Current Working With Children's Check (Blue Card) or ability to obtain one
  • Skilled at tackling challenges both on your own and as part of a team, while paying close attention to the little things
  • Strong customer care focus. It is a very busy practice and time management will be crucial
  • Exceptional communication and interpersonal skills
  • Maturity and reliability
  • Passionate about customer service/patient care
  • Maintaining an orderly environment with a knack for systematic approaches
  • Ability to build rapport with patients, in a cheerful, light-hearted manner
  • Proficiency in Microsoft Word and Outlook
Benefits
  • Significant Bupa product and service discounts - up to 40% health insurance discount
  • Paid parental leave
  • Reward and recognition programs
  • Over 140 practices Australia wide - Move with us
  • Growth opportunities such as our Future Leaders Program - accelerate your career with Bupa
  • Multiple role opportunities
  • Free car parking or accessible by public transport
  • Set remuneration bands with regular performance discussions and remuneration reviews

Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention, and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. For more information about a career in dental please visit- Dental Career Opportunities (bupa.com.au)



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