Equipment Support Specialist

4 weeks ago


Perth, Western Australia Hitachi Construction Machinery Full time
About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment.

Salary and Benefits

The salary for this position is approximately $80,000 per year, with the opportunity to increase based on yearly performance and training completed. Additionally, employees receive 210 hours of annual leave and 10 days of personal leave per annum.

Job Description

This role will involve working closely with globally renowned major accounts and valued customers in the region. As a brand ambassador, you will be responsible for promoting Hitachi's service and parts components to deliver total customer satisfaction and ensuring a high degree of service and support is maintained.

You will be the first point of contact for our company, providing holistic technical advice on hydraulics and mechanical components for Hitachi's excavator fleet. This includes planning and execution of shutdowns, working collaboratively with the Service Department to meet and exceed customer expectations.

In addition to your technical expertise, you will also be responsible for positively enabling partnerships by actively chasing improvement opportunities and timely resolution of queries. Your personable and professional communication skills will be essential in planning and preparing relevant documentation related to machine performance, customer products, workmanship, warranty, and diagnostic information.

Required Skills and Qualifications
  • A strong safety commitment, with proactive awareness and a duty of care to yourself and others
  • Technical knowledge of hydraulics and mechanical components, specifically for Hitachi's excavator fleet
  • Project coordination skills, including meeting deadlines through planning and execution of shutdowns
  • Trade qualifications, such as Certificate III in Mechanical Engineering or related heavy diesel qualifications
  • Leadership skills, with the ability to enable partnerships and drive improvement opportunities
  • Excellent communication and self-organization skills, with the ability to plan and prepare relevant documentation
Benefits
  • Permanent Full Time Position in a leading OEM with long-term job security
  • Competitive starting salary with the opportunity to increase based on yearly performance and training completed
  • Relocation assistance if required
  • Opportunity to work on the entirety of Hitachi's range, including the new EH-3 series trucks and EX-7 series excavators
  • Supportive management who value your input in finding new and improved ways to achieve success
  • OEM training and opportunities for upskilling with access to the latest technologies


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